SHIPPING POLICY

We do our best to get your order packed and on its way as quickly as possible. Because many POINTS EAST products are produced in small batches, some orders may require additional processing time.

Processing Times

Most in-stock orders are processed and shipped within [5-7] business days. Orders containing made-to-order or preorder items may require additional time for fulfillment.

Preorder & Mixed Orders

Orders containing preorder items will only ship once all items in the order have been fulfilled.

If you would like in-stock items to ship separately from a preorder item, please place separate orders, or reach out to us.

Estimated preorder fulfillment dates are provided as a guide and may change due to production schedules, material availability, or other circumstances beyond our control.

Shipping

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

POINTS EAST is not responsible for delays caused by shipping carriers, weather, natural disasters, incorrect or incomplete shipping information, or other circumstances outside of our control.

Customers are responsible for providing a complete and accurate shipping address. Orders returned to us due to an incorrect or incomplete address may require additional shipping charges before they can be reshipped.

POINTS EAST is not responsible for packages that are marked as delivered by the carrier but are subsequently lost, stolen, or misplaced. If your tracking information indicates that your package was delivered but you cannot locate it, please contact the shipping carrier directly.