Refund policy
Bummer!
If there is an issue with your order, please reach out to us through our contact form or by email and we’ll do everything we can to make it right.
To be eligible for a return or exchange, items must be:
- unworn
- unwashed
- free of odors, stains, pet hair, or damage
- in original condition
Returns or exchanges may be refused if items show signs of wear, use, or alteration.
Customers are responsible for all return shipping costs, as well as shipping costs associated with exchanged items being sent back out.
We do not charge restocking fees.
If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the issue so we can assist you promptly.
Because many of our products are produced in limited runs or preorder quantities, certain items may be marked as final sale and are not eligible for return or exchange.
Original shipping costs are non-refundable.
POINTS EAST reserves the right to deny returns or exchanges that do not meet the conditions outlined above.